Support
We read every email and usually answer within a day or two.
Write to us
Something not working, or something you’d like it to do? Email support@brainsugar.studio, or in theGoodSpace open Browse, then Your account, About and Contact support.
If something went wrong, tell us what you did just before, and add these so we can find it sooner:
- Your iPhone or iPad model, and its iOS version
- theGoodSpace’s version, shown in Your account, then About
- A screenshot, if it shows the problem
Your account
How do I delete my account?
Open Browse, then Your account, tap your name at the top, and choose Delete account. It removes your tasks, sleep and insights for good. A Pro subscription is billed by Apple, so cancel it there too (below).
What happens to my health data?
theGoodSpace reads your sleep, heart rate variability and workouts from Apple Health to work out your energy, and uses them for nothing else. They’re never used for advertising and never sold. The privacy policy has the details.
My energy looks wrong. What can I do?
Your energy is worked out from last night’s sleep and your body clock. If your phone or watch didn’t record your sleep, it uses your usual sleep times, and the day is drawn dotted. Check your sleep times in Your account, then Sleep & energy, and answer “How do you feel?” when it asks: each answer teaches it your own day.
Pro
I bought Pro but it still asks me to upgrade.
Open Browse, then Your account, Subscription, and Restore purchases, signed in to the App Store with the Apple Account you bought it with.
How do I cancel?
Apple handles the subscription. In theGoodSpace, open Your account, then Subscription and Manage subscription; or on your iPhone, open Settings, then your name and Subscriptions. Cancel at least 24 hours before it renews.
Can I get a refund?
Refunds are made by Apple. Ask for one at reportaproblem.apple.com.